Ecoworks Pte Ltd (“Company”, “we”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy (“Policy”) explains how we collect, use, and protect your personal information when you use the Ecoworks Mobile App (“App”). By downloading, installing, or using the App, you consent to the practices outlined in this Policy.

1. Information We Collect

We collect personal information to provide and improve our services, enhance your user experience, and ensure the security of the App. The types of information we collect include:

1.1 Personal Information

• Name
• Email address
• Phone number
• Billing information (for in-app purchases)

1.2 Usage Data

• App activity such as features you use, time spent on the App, and interactions within the App.
• Device information including device type, operating system, IP address, and device identifiers.
• Location data (if permitted by you) to provide location-based services.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the App and our services.
• Send you updates, notifications, and promotional content related to the App, unless you opt-out.
• Respond to your inquiries and support requests.
• Analyze usage patterns to enhance the App’s functionality and user experience.
• Ensure the security and integrity of the App.

3. Data Sharing and Disclosure

We do not sell, rent, or share your personal information with third parties, except in the following circumstances:

3.1 With Your Consent

We may share your personal information with third parties if we have obtained your explicit consent.

3.2 Service Providers

We may share your information with third-party service providers who assist us in operating the App, processing payments, or performing other business functions. These service providers are bound by strict confidentiality agreements and are only permitted to use your information to the extent necessary to perform their services.

3.3 Legal Compliance

We may disclose your personal information if required to do so by law, regulation, legal process, or governmental request, including in response to subpoenas, court orders, or other legal obligations.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user of the App, you have certain rights regarding your personal information under Singapore’s Personal Data Protection Act (PDPA):

5.1 Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if any information is inaccurate or incomplete.

5.2 Withdrawal of Consent

You may withdraw your consent for us to process your personal information at any time. Please note that if you withdraw consent, some features of the App may no longer be available to you.

5.3 Deletion

You may request the deletion of your personal data, subject to any legal obligations or contractual requirements we have to retain certain information.

6. Retention of Data

We will retain your personal information for as long as necessary to provide you with services and for the purposes outlined in this Policy. When your information is no longer required, we will take reasonable steps to delete or anonymize it.

7. Children’s Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated Policy within the App or via other communication methods. Continued use of the App after any updates constitutes your acceptance of the revised Policy.

9. Governing Law

This Privacy Policy is governed by the laws of Singapore, and any disputes arising from this Policy will be subject to the exclusive jurisdiction of the courts in Singapore.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Ecoworks Pte Ltd

Email: [email protected]

Last Updated: 2/4/2025